San Antonio, TX — November 29, 2022 — According to its fresh research of the work force engagement and clever automation {industry}, Frost & Sullivan acknowledges Intradiem with the 2022 Product Management Award for empowering visitor revel in (CX) groups with clever automation options that spice up productiveness.
Get get right of entry to to extra main points on Intradiem’s awards web page: https://best-practices.frost.com/intradiem/
Intradiem instrument a great deal complements agent pleasure, productiveness, and function by means of tracking components affecting agent availability and assisting when brokers are challenged. Intradiem’s instrument integrates with present work force control (WFM) options and connects with a variety of different core components of CX era from main distributors within the {industry}, handing over key automation gear to {the marketplace}. This complete set of integrations places Intradiem in a privileged place to gather and analyze detailed knowledge on customer support operations.
Moreover, Intradiem advantages prolong to the again workplace, because it has evolved its choices to allow real-time tracking of the standing of each and every back-office worker’s paintings to arrange instant changes in keeping with pre-defined regulations.
“Intradiem does an admirable process of specifying and selling use instances, which align smartly with how touch middle managers perceive their operational demanding situations and allow them to comprehend the advantages of the platform,” mentioned Alexander Michael, vp of the guidelines and conversation era trade unit at Frost & Sullivan. “Frost & Sullivan is inspired by means of how Intradiem articulates its worth proposition and the brilliance of its many use instances that cope with the numerous operational demanding situations that CX groups face day by day.”
Intradiem’s customer-centric way has been extremely a success in the previous few years for the reason that corporate guarantees its shoppers receive advantages up to imaginable from the answer. This philosophy resulted achieve really extensive expansion in its visitor base and remarkable monetary efficiency. In 2021, Intradiem enabled a mean RoI of 342% and helped its shoppers save as much as $150 million. Consequently, Intradiem continues its exponential expansion with a competent product portfolio and groundbreaking customer-centric way that drives the corporate to guide the work force engagement and clever automation {industry}.
“Regardless of its spectacular 2022 efficiency, Intradiem continues to be handiest scratching the skin. The vast majority of touch facilities don’t harness clever automation to interchange reactive processes with computerized ones and ship real-time, constant reinforce to brokers. A number of upcoming Intradiem inventions will enhance its expansion attainable additional,” famous Michael. “Nearly 300,000 brokers have the benefit of the Intradiem platform each day. Particularly, 3 of the ten biggest US banks, all of the best 5 medical health insurance suppliers in america, and 15 of the highest 80 Fortune 500 corporations deploy the answer. Intradiem enjoys many visitor referrals, with a good portion of its income expansion coming from expanding its trade with present shoppers.”
Each and every yr, Frost & Sullivan items this award to the corporate that has evolved a product with leading edge options and capability this is gaining fast marketplace acceptance. The award acknowledges the standard of the answer and the buyer worth improvements it allows.
Frost & Sullivan Easiest Practices awards acknowledge corporations in more than a few regional and world markets for demonstrating remarkable success and advanced efficiency in management, technological innovation, customer support, and strategic product building. Trade analysts examine marketplace contributors and measure efficiency thru in-depth interviews, analyses, and intensive secondary analysis to spot ideally suited practices within the {industry}.
About Intradiem
Intradiem supplies Clever Automation options that assist customer support groups spice up productiveness, fortify worker engagement, and toughen the end-customer revel in. Our patented AI-powered era processes the huge amount of knowledge generated by means of touch facilities and again places of work and takes instant motion to reinforce each in-center and far off groups. Consumers can depend on an funding go back of no less than 2X within the first yr and a 3-5X payback in next years. This yr, Intradiem’s shoppers will save greater than $150 million.
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