Avaya demonstrated its newest cloud era inventions and highlighted its “innovation with out disruption” imaginative and prescient at GITEX World 2022. GITEX World is the biggest era match held in Dubai from October 10 – 14, with over 5,000 era corporations around the globe showing their complicated era answers.
In keeping with Dubai’s ambition to be some of the best 10 international towns, Avaya has demonstrated its ‘Metaverse Revel in’ answer in partnership with Avanza. The answer illustrated how Avaya OneCloud platform touch middle functions prolong into the metaverse by way of leveraging complicated applied sciences, together with Internet 3.0 and undertaking blockchain, to ship immersive reviews. The answer is according to a strong undertaking framework that permits a safe layer for authentication, report garage, knowledge access, and integration with core methods and applied sciences.
On the GITEX World match, Avaya demonstrated a buyer adventure use case for opening a trade in United Arab Emirates (UAE) and receiving seamless toughen from a touch middle agent throughout the metaverse. A buyer who neither has the time nor the capability to commute to arrange a brand new trade can soar into the metaverse, and according to their necessities, the answer triggers the most productive to be had brokers within the metaverse to lend a hand the client throughout all touchpoints. This agent guides the client thru all of the procedure, from filling and obtaining a trade license to viewing a virtual dual of to be had place of job areas, signing a tenancy contract, issuing trade and place of dwelling visas, and opening a checking account.
The Metaverse Revel in answer is a superb representation of Avaya’s new imaginative and prescient of innovation with out disruption to core operations. The corporate demonstrated its talent to leverage cloud answers to simplify and boost up innovation for its shoppers with out the want to rip and exchange present era. Avaya has loved luck as a number one buyer revel in provider supplier for almost all of presidency companies and big enterprises within the UAE. This uniquely positions Avaya to provide UAE organizations attached and safe buyer reviews within the metaverse.
Except for Metaverse Revel in, Avaya and its companions demonstrated vertical-specific use instances throughout automation, synthetic intelligence (AI) & analytics, and workstream collaboration topics. Illustrations of the use instances:
- Virtual buyer adventure: Enabling organizations to actively leverage social media to onboard shoppers digitally and upsell products and services.
- Proactive courting control: The use of complicated collaboration options to higher arrange consumer relationships, in addition to leverage outbound functions for upselling.
- AI and analytics: Showcased using facial biometrics, chatbots, speech analytics, and conversational AI to give a boost to buyer revel in.
- Public protection: Demonstrated Secure Towns during the software of good dispatching methods and mass notifications mixed with Web of Issues (IoT).
The companions provide in conjunction with Avaya on the GITEX World match had been Avanza, Alcatel-Lucent Undertaking, Uniphore, Verint Techniques, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ.
On the match, Avaya took the chance to announce its strategic partnership with Uniphore, a number one Conversational AI and Automation supplier. Avaya’s OneCloud platform customers will be capable of leverage Uniphore’s X platform feature-rich capability, which contains chatbots, voice bots, conversational analytics, real-time buyer research, and agent steering. This conversational AI and automation answer mix herbal language processing, robot procedure automation, emotion and data AI, and automated speech popularity, together with the Arabic language.
Avaya has effectively highlighted the intensity and breadth of its cloud touch middle era answers functions. In collaboration with its companions, Avaya has obviously demonstrated how organizations can make the most of cloud innovation to give a boost to trade resilience and ship significant trade results. Avaya will proceed to collaborate carefully with its shoppers as they boost up their virtual transformation by way of offering all functions had to ship a attached buyer revel in adventure. The yr 2022 and past guarantees to be thrilling for Avaya underneath the brand new management of CEO Alan Masarek as the corporate makes a speciality of returning to expansion and innovation.
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