San Antonio, TX — November 22, 2022 — In accordance with its fresh research of the Brazilian Buyer Revel in Outsourcing Products and services Trade, Frost & Sullivan acknowledges Atento with the 2021 Buyer Price Management Award for handing over awesome CX facilities and facilitating CX digitalization within the Brazilian marketplace. Atento is a world chief in CX services, with a cast presence in 14 nations and shoppers in different industries, similar to insurance coverage, telecommunications, healthcare, banking, retail, and finance.
Atento delivers quite a lot of remarkable CX ideas to lend a hand its shoppers effectively differentiate and beef up their manufacturers with a outstanding customer-centric means. The corporate leads in CX outsourcing facilities, with next-generation facilities (NGS) and an leading edge CX type that incorporates groundbreaking synthetic intelligence (AI)-based merchandise, optimized digital hub, detailed analytics, and world-class consulting facilities.
“Atento Brazil has a strategic position within the growth and construction of the corporate’s NGS world portfolio. Through leveraging Atento Subsequent (Atento’s startup accelerator program born in Brazil), the corporate was once in a position to transport ahead with new AI-based merchandise and packages,” mentioned Juan Gonzalez, Analysis Director at Frost & Sullivan. “The corporate isn’t just the most important supplier of CX outsourcing facilities within the nation. The mix of larger investments in complex applied sciences, innovation, social accountability, and the human contact contributes to the belief of the Atento Brazil logo as a number one gentle within the subsequent era of CX.”
Atento’s technique comprises leveraging AI and automation features to offer awesome efficiency in dealing with a big quantity of consumers, with out lowering carrier high quality. Moreover, the corporate prides itself on having extremely educated human ability to fulfill consumers’ distinctive wishes, providing a good trip.
As the most important supplier of CX outsourcing facilities in Brazil, Atento maintains a cast marketplace presence, with state of the art inventions from its partnerships with native startups and from its innovation techniques, similar to Atento Subsequent. Because of this, the corporate continues to enlarge and is definitely ready to meet the ever-growing call for for fine quality CX ideas.
“Atento is definitely situated to ship outstanding CX features to its shoppers to allow them to tell apart and improve their manufacturers with its robust mixture of best-of-breed generation and extremely professional and educated human ability,” famous Gonzalez. “Atento has additionally prioritized strategic gross sales amongst present and long run consumers to be sure that the best portfolio is situated for each and every want, which will probably be a an important lever to power long run wholesome enlargement.”
Each and every 12 months, Frost & Sullivan gifts this award to the corporate that demonstrates excellence in enforcing methods that proactively create price for its consumers, specializing in bettering the go back at the funding that buyers make in its product or service. The award acknowledges Atento’s distinctive focal point on augmenting its consumers’ price, past merely excellent customer support, resulting in progressed visitor retention and visitor base enlargement.
Frost & Sullivan Very best Practices Awards acknowledge firms in quite a lot of regional and world markets for demonstrating remarkable fulfillment and awesome efficiency in management, technological innovation, customer support, and strategic product construction. Trade analysts examine marketplace members and measure efficiency thru in-depth interviews, analyses, and in depth secondary analysis to spot supreme practices within the {industry}.
Atento is the most important supplier of purchaser dating control and trade procedure outsourcing (“CRM BPO”) facilities in Latin The united states, and some of the most sensible 5 suppliers globally. Atento could also be a number one supplier of nearshoring CRM BPO facilities to firms that perform their actions in america. Since 1999, the corporate has advanced its trade type in 14 nations the place it employs roughly 140,000 other people. Atento has over 400 shoppers to whom it gives quite a lot of CRM BPO facilities thru a couple of channels. Atento’s shoppers are most commonly main multinational companies in sectors similar to telecommunications, banking and monetary facilities, well being, retail and public administrations, amongst others. Atento’s stocks business beneath the logo ATTO at the New York Inventory Trade (NYSE). In 2019, Atento was once named one of the vital International’s 25 Very best Multinational Offices and one of the vital Very best Multinationals to Paintings for in Latin The united states by way of Nice Position to Paintings. For more info seek advice from www.atento.com
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